Refund policy

We value your trust in Moon and Mei and strive to ensure every product reaches you in perfect condition. Please read our policy carefully before placing an order.

1. Return & Exchange Window

  • Returns or exchanges are accepted only within 3 days of receiving your order.

  • Requests raised after 3 days of delivery will not be eligible for return, exchange, or refund.

2. Mandatory Unpacking Video

  • A clear, continuous unboxing video from the moment the sealed parcel is opened is mandatory for any claim related to missing, damaged, or incorrect products.

  • Videos recorded after opening or tampered packages will not be accepted as valid proof.

3. Non-Returnable Items

  • Hair Accessories: All hair accessories are strictly non-returnable and non-exchangeable due to hygiene and safety reasons.

  • Wholesale Orders: Any wholesale or bulk purchase (including hair accessories and other products) is non-returnable and non-exchangeable, regardless of the reason.

4. Eligibility for Return/Exchange

  • Items must be unused, in original packaging, and in the same condition as received.

  • Only products with proven manufacturing defects or incorrect items (verified via unboxing video) will be considered.

5. Refunds

  • Approved refunds will be processed within 7–10 working days after the returned item is received and inspected.

  • Shipping fees are non-refundable unless the return is due to our error.

  • Please note, as per our policy, any refund (in case applicable) is processed in the form of a credit note only.

Note: Placing an order with Moon and Mei implies acceptance of these terms and conditions.


You can always contact us for any return question at moonandmeiofficial@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

 

REFUND POLICY -


Once the refund request is approved,The Refunded Amount will be processed and credited within 7 Days to the original mode of payment.

 

SHIPPING POLICY - 

Our shipping policy ensures fast and reliable delivery of your orders. We strive to dispatch all products within 24 hours, and you can expect to receive your items within 3 business days. We use trusted shipping partners to guarantee timely and safe delivery, and we provide tracking details for every order so you can stay updated on its progress. Please note that delivery times may vary depending on location, but we are committed to getting your order to you as quickly as possible.